Shipping/Cancelation/Refund Policy
Pidilite is an intermediary in the form of an online marketplace and its role is limited to managing the Website to enable - the buyer to purchase the products so offered on the Shop.fevicreate.com (“Website”). This Website acts as a mere facilitator between JHAKAAS RETAIL PRIVATE LIMITED (“Seller”) and buyers purchasing or interested in purchasing the products (“Buyer”) sold under the brand name/trademarks of Pidilite available for sale on the Website (“Products”).
For abundant clarity, all commercial/contractual terms are offered by and agreed to between Buyers and Seller alone. The commercial/contractual terms include shipping costs, payment methods, payment terms, date, period and mode of delivery, warranties related to products and services. Pidilite does not have any control or does not determine or advise or in any way involve itself in the offering or acceptance of such commercial/contractual terms between the Buyers and Sellers.
Pidilite is not responsible for any non-performance or breach of any contract entered between Buyers and Sellers. Pidilite cannot and does not guarantee that the concerned Buyers and/or Sellers will perform any transaction concluded on the Website. Pidilite shall not and is not required to mediate or resolve any dispute or disagreement between Buyers and Sellers.
At no point of time shall Pidilite hold any right, title or interest over the products nor shall Pidilite have any obligations or liabilities in respect of such contract entered into between Buyers and Sellers. Pidilite is not responsible for the unsatisfactory or delayed performance of services or damages or delays as a result of products which are out of stock, unavailable or back-ordered.
The Website is only a platform that can be utilized by Buyer and Seller to reach a larger base to buy and sell products or services. Pidilite is only providing this platform for communication, and it is agreed that the contract for the sale of any of the products or services shall be a strictly bipartite contract between the Seller and the Buyer.
Delivery of Products:
1. There are various delivery models for delivery of purchased Product to the Buyer, as decided by the Seller. The risk of any damage, loss or deterioration of the Products during the course or delivery or during transit shall be on the Seller and not on the Buyer. Seller represents and warrant that the Products being delivered are not faulty and are exactly those Products which are listed on the Website and purchased by the Buyer and meet all descriptions and specifications as provided on the Website.
2. The Product will be delivered to the shipping address provided by the Buyer. In the event Buyer's order is not serviceable by logistic service providers or by Seller or the delivery address is not located in an area that is covered under the order confirmation form, the Seller may contact the Buyer for an alternate shipping address on which the Product can be delivered by the logistics service provider or by the Seller.
3. Buyer shall usually dispatch most orders within 3-7 business days (excluding Sundays and public holidays). Please note that there is no guaranteed dispatch time and any information about the dispatch time is estimate only and should not be relied upon as such. However, the Product shall not be delivered to the Buyer unless the Buyer makes the payment of the purchase of Product.
4. Buyer shall be bound to take delivery of the Products purchased by the Buyer that are said to be in a deliverable state. When Buyer neglects or refuses to accept the delivery of the Products ordered by the Buyer, the Buyer may be liable to the Seller for such non-acceptance.
5. The title in the Products and other rights and interest in the Products shall directly pass on to the Buyer from Seller upon delivery of such Product and upon full payment of price of the Product. Upon delivery, the Buyer is deemed to have accepted the Products. The risk of loss shall pass on to the Buyer upon delivery of Product.
6. Before accepting delivery of any Product, the Buyer shall reasonably ensure that the Product's packaging is not damaged or tampered. No Product returns will be accepted by the Seller, once the Product is delivered and delivery thereof is accepted by the Buyer.
7. There is no international shipment available.
Cancellation/Replacement of Orders:
There may be certain orders that Seller is unable to accept and has the right to cancel. Seller reserves the right, at its sole discretion, to refuse or cancel any order for any reason whatsoever. Some situations that may result in Buyer's order being cancelled include, without limitation, non-availability of the Product or quantities ordered by Buyer or inaccuracies or errors in pricing information. Seller may also require additional verifications or information before processing any order. All such cancellation shall be without any recourse to Buyer and without any liability to the Seller or Pidilite. If Buyer's order is so cancelled, after the payment has been processed, the said amount will be reversed / remitted to the Buyer either to the bank account provided by the Buyer for such reversal, or to the payment instrument of the Buyer from which payment was made, or to any pre-paid payment instrument account of the Buyer within a period of 5-7 days. Pidilite shall have the sole discretion to determine the mode of reversal from the above options. In the event the Buyer has availed benefit under any marketing or promotional offer (including promotional code) given by Pidilite for the purchase of the Product, the amount under such marketing or promotional offer (including promotional code) shall not be refunded in case of cancellation of order.
2. Cancellation by the Buyer:
In case of requests for order cancellations, Seller reserves the right to accept or reject requests for order cancellations for any reason whatsoever. As part of usual business practice, if Seller receives a cancellation notice and the order has not been processed, Seller may cancel the order and refund the entire amount to Buyer within a reasonable period of time 5-7 business days. Seller will not be able to cancel orders that have already been processed by the Seller. Buyer agrees not to dispute the decision made by Seller and accept Seller's decision regarding the cancellation.
3. Replacement request to be raised by Buyer:
If the Product is damaged during shipment or transit, you can raise request for a replacement provided the request is raised within 2 working days from the receipt of the Product along with the clear image of the product along with the invoice.
Kindly raise the request in following manner:
- Call us on our Tollfree No- 18002666066 or write to us on- csc@pidilite.com
- Once your request is received, based on the outcome of the return raised, Seller will pick the item from you. We will initiate the replacement process only if the products are received by Seller in their original packaging with their seals, labels and bar-codes intact.
Note: If it is a case of replacement, it is subject to the availability of stock.
